Customer Service Representative Baton Rouge

Position: Customer Service Representative - Baton Rouge

Location: Baton Rouge, LA

Job Id: 111

# of Openings: 1


Customer Service Representative

If you have excellent attention to detail and love working with people, our Customer Service Representative (CSR) position may be the right fit for you! Our CSRs interact daily with our customers so they must be friendly, knowledgeable, and well-groomed. This is a busy position so being upbeat, positive, and working efficiently is important. If you think you're a great fit for one of our CSR positions, please read on for a more detailed job description! We hope to hear from you soon!!

Previous experience is a plus but not completely necessary! If you have excellent customer service skills, we'll teach you the rest!

Job Summary: The CSR Position requires someone who is proficient in the use of computers and is willing to learn the "SPOT" system of garment and customer management. The must have the ability to pay close attention to details and examine incoming and outgoing orders. CSRs must be cheerful and friendly even when busy or not feeling well. They must be capable of remembering customers' names and enthusiastically greeting them on every visit.

Essential Job Functions:

  • Must be comfortable operating a computer
  • Understand the "SPOT" computer program (training provided)
  • Understand the Tailwinds lot marking system (training provided)
  • Examine garments for stains and damage (training provided)
  • Be able to recognize common spots and stains
  • Must be able to tag-in a minimum of 25 garments per hour within the first 21 working days (Note: Experienced CSRs are capable of averaging 45 garments per hour.) (training provided)
  • All other tasks as assigned

Other Work Information/Work Environment:

  • Dry cleaning plants tend to be hot and noisy.
  • We need you, and so do our customers! Dependability is a MUST! All interested candidates should have reliable transportation.
  • If you're looking for a relaxing job that will allow you to sit down all day, you should probably keep looking! Our CSRs stay busy and keep moving! You may be required to stand up to 8 hours/day and lift large bags of clothes.

Status:

  • Hourly
  • Full-Time & Part-Time

Benefits (for eligible employees):

  • Short Term Disability
  • Life Insurance
  • Vacation
  • Discounts on Services
  • Tuition Reimbursement Program

To apply for this job, please email jobs@keans.com